THE MACHIYA SHINSENEN

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FAQ

Reservations

How can I make a reservation?
We accept reservations up to 6 months in advance. Reservations can be made via the following methods:

1. Send us an e-mail (info@ebisuya-machiya.com)
2. Make a reservation via our website
3. Call us directly at +81-75-365-2333 (available Mon-Sun, 24 hours)
What is the cancellation policy?
Cancellation of any reservation made with THE MACHIYA EBISUYA hotel may be subject to a cancellation fee:
No show / Check-in Date100% Cancellation Fee
1 day prior to Check-in Date50% Cancellation Fee
2 days to 7 days prior to Check-in Date30% Cancellation Fee
8 or more days prior to Check-in Date0% Cancellation Fee
*Guests will be responsible for any transaction fees involved in the receiving and returning of payment
How can I make the payment?
We ask for full accommodation payment upon check-in.
Payments can be made via cash or credit card.

All payments will be charged in Japanese Yen.
May I make a reservation on behalf of another guest?
Yes. When making your reservation, please let us know the name of the guest who will be staying at THE MACHIYA EBISUYA hotel, as well as the guests' contact number and email address.

If someone other than a guest checking-in will be making the payment, please ensure that they are aware of all reservation and payment details.
Does the rate include tax and service charge?
Yes. All rates shown on our webpage include 10% consumption tax (incl. sales tax, VAT, excise duty, etc.) and service fees.

In Kyoto City, a new accommodation tax will be implemented starting October 1, 2018
(京都市自 2018年10月1日起开始征收住宿税)

Accordingly, we will charge a separate accommodation tax based on you accommodation fee as determined by the Kyoto City government. Please visit the link below for more information and details.

Kyoto City Accommodation Tax
Is the Hotel suitable for the elderly?
There are no age restrictions for guests staying at THE MACHIYA EBISUYA hotel.

All rooms in the main THE MACHIYA EBISUYA hotel building is accessible via an elevator or located on the ground floor. However, please note that rooms in our Machiya Wing (MACHIYA Suite Rooms) are located in a two-story traditional Japanese building with no elevator access.

For more details and information, please contact our staff directly.
CONTACT
Is the Hotel suitable for children?
Yes. There is no age restrictions for guests staying with THE MACHIYA EBISUYA hotel.

Children 5 years of age and under may share a bed with another adult with no additional charge. In this case, please process the guest as "0" when making your reservation. (Up to 2 children, 5 years of age and younger, may stay free of charge.)

Please be aware that we may not be able to make room adjustments for child-proofing.
Can we have more than the maximum number of guests in one machiya room?
Unfortunately, due to the Japanese Fire Service Act issued by the Kyoto City government, we are unable to accept more than the maximum number of guests indicated under each room.
Can I change the number of guests after making a reservation?
Yes. You may change the number of guests up to 2 days prior to your check-in date.

Your Stay

Can I leave my luggage somewhere before check in?
Yes. You may leave your luggage at the hotel reception desk anytime before your room check-in.
What time is check in/check out?
Check-in: 15:00~
Check-out: ~11:00
What time is the front desk open?
Our staff will be available at the front desk 24 hours a day.
Do you offer rental items at the front desk?
Yes. Please ask our front desk staff to borrow any of the following items (Supplies are limited): ・Mobile phone charger
・USB charger
・Umbrella
・Ice pack
・Nail clipper
・Sewing Set
・Thermometer
・Bottle opener
・Cooking Knife, etc.
Can I check-in late?
Yes. We accept late check-ins.

We ask that you please kindly contact our staff prior to your arrival if you will be checking in after 21:00.
CONTACT
Are Yukata (Japanese sleepwear) provided?
Yes. All guests will be provided with a yukata to use during their stay.
How many children can stay without any charge?
We allow up to two (2) children, 5 years of age and under, to stay for free (when sharing a bed with an adult).
Are meals included?
We offer breakfast-included plans, or an option to add a breakfast meal during your stay. THE MACHIYA EBISUYA offers a traditional Japanese 'MACHIYA Shidashi Breakfast' to enjoy during your stay in Kyoto.
If you are interested in adding a breakfast meal to your reservation, please contact our staff directly. Breakfast reservations must be made at least 2 days prior to your reserved date.

For details regarding our breakfast meal, take a look the page below:
YOUR STAY
Can we bring pets?
We do not allow pets inside our hotel.
Do you offer rooms with kitchens?
Yes, we offer a number of rooms that include a private kitchen for use during your stay.
In-room kitchens are provided with: basic cooking utensils, cutlery, cups and plates, toaster, IH cooker, microwave, kettle, and more. Please take a look at each rooms page for more details and information:
Rooms with a Private Kitchen
What amenities are included?
For all rooms, towels, linen, bathroom amenities, and more are all included in your stay. For details on amenities, please check each individual room page.

We also provide each guest with complimentary coffee (MACHIYA Coffee Original Blend), tea (green tea and black tea), and water bottles.
Can we get in touch if we have any problems during our stay?
Our front desk staff is available 24 hours.

From your room: Pick up the telephone receiver located in your room to connect to our front desk directly.
You may also contact our staff via email or telephone.

Access/Car Parking

How can I access your hotel?
We are located in the heart of downtown Kyoto, near Shijo Station.

From Kyoto Station:Take the Kyoto City Bus or Kyoto City Subway for easy access to our hotel. For detailed directions on how to arrive at our hotel, please take a look at the following page:
ACCESS PAGE
How do I get to the house by taxi?
We will include Japanese instructions to show your taxi driver in your reservation confirmation e-mail and attached access map.
Do you have any car parking space?
Our hotel does not have a private car park.

However, there are several coin parking spaces located within walking distance. Please contact our staff for additional information and suggestions on where to park during your stay.

Important Information

Are there any restrictions on noise in the machiya house?
No parties or events are allowed inside the machiya hotel at any time.

As the hotel is located in a residential area, with many locals living within the neighborhood, we respectfully ask you to take care when talking in the hallway or outside the hotel (entrance).
Is smoking allowed at your hotel?
Our entire hotel is a non-smoking property.

We ask our guests to not smoke anywhere within the property, or near the entrance of the hotel. For designated smoking areas in Kyoto, please ask our front desk staff.